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Projects→Feedback and accountability system
NGO · Accountability · Data

Feedback and accountability system

Unified feedback records, sensitive-case management and analytics for decision-making.

Google / Microsoft FormsGoogle SheetsApps ScriptDashboard
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Example analytics for an NGO programme team
Challenge

What needed to be solved

  • Sensitive cases require dedicated records and access control.
  • Management needs up-to-date analytics without manual reporting.
  • Classification is needed by type, region, status and sensitivity level.
Solution

What we built

  • A unified feedback database with channels and statuses.
  • Classification by type, region, status and sensitivity level.
  • A dashboard for monitoring feedback, trends and key indicators.

How the system works

1Feedback intake→
2Single database→
3Classification→
4Analytics→
5Response

What the team gets

Centralised feedback register.

Real-time status for every feedback case.

Control of sensitive feedback cases.

Dashboard for monitoring feedback, trends and key indicators.

Have a similar challenge?

We start with the current process and the outcome you need, then choose the technology around the problem.

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