What needed to be solved
- Sensitive cases require dedicated records and access control.
- Management needs up-to-date analytics without manual reporting.
- Classification is needed by type, region, status and sensitivity level.
NGO · Accountability · Data
Feedback and accountability system
Unified feedback records, sensitive-case management and analytics for decision-making.
Google / Microsoft FormsGoogle SheetsApps ScriptDashboard
What we built
- A unified feedback database with channels and statuses.
- Classification by type, region, status and sensitivity level.
- A dashboard for monitoring feedback, trends and key indicators.
How the system works
1Feedback intake→
2Single database→
3Classification→
4Analytics→
5Response
What the team gets
Centralised feedback register.
Real-time status for every feedback case.
Control of sensitive feedback cases.
Dashboard for monitoring feedback, trends and key indicators.
Have a similar challenge?
We start with the current process and the outcome you need, then choose the technology around the problem.